Support
We answer within one business day.
Contact us
- General help and account questions: support@grogoo.io
- Privacy requests: privacy@grogoo.io
- Compliance and verification: compliance@grogoo.io
- Complaints: complaints@grogoo.io
- Security reports: security@grogoo.io
- Legal: legal@grogoo.io
When you write, include the email of your Grogoo account and, for transaction questions, the date, amount and transaction hash. Never send your password, payment password, two-factor codes or full card number. Grogoo staff will never ask for them.
Quick answers
- When can I use the app? The app is not yet available. Join the waitlist on the home page and we will write to you once.
- My deposit has not arrived. Deposits are credited after network confirmations. Check that you sent USDT on a supported network.
- My withdrawal is pending. Withdrawals may be reviewed before they are sent.
- I lost access to two-factor authentication. Write to support@grogoo.io from your registered email.
- Delete my account or leave the waitlist. See grogoo.io/delete-account.
Company
Grogoo FZ-LLC, Licence No. 47035672, VUNE2495, Compass Building, Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.